"I texted them about a problem I was having with my rototiller. Dylan got back to me Very quickly. No... bring it in so we can take a look at it ... No, I can't help you from here, we have to see it... He talked me through the symptoms I was having with it and told me what to try to fix it. It works Perfectly now. I'm certain, saving me a large repair bill from someone else for just a simple adjustment. He had no idea where I was calling from. I could have been right across the street and it wouldn't have made any difference. If I lived just a little bit closer... they would definitely be my repair shop... Thank You.." - Dan S.