"We had a key stock in the lock on our store front door. I called Ken's to request a service call. Ken was busy and not able to make it to us for several hours, however the receptionist that answered the phone was extremely knowledgeable and gave me clear directions on how to disassemble the lock and fix the issue myself. Very friendly and willing to help me even by preventing a service call which resulted in no bill. I am sure to give them my business in the future." - Eric M.