"Prompt, responsive, friendly. I compared to a repair person from another place recently. They both made multiple calls in the process (which seemed odd but must be routine in today's world). Frank was insistent on me visualizing the problem but clear to state there could be an additional issue. He replaced the part and I admit to hesitation as the frig continued to operate continually for another 24 hours but then it went back into a "normal" running mode with no problems. We thought we'd land up needing to replace our still newer frig but fortunately the problem was repaired at a reasonable cost." - Brenda W.